Life-long learner, insatiably curious,
technology addict, and “empowerer”/supporter/manager
of intelligent people.
CCIE #6690 routing/switching – 20 years
AWS Certified Cloud Practitioner, Fortinet NSE3, Working on Google ACE
Hien Nguyen, CCIE #6690
I’m an American citizen with Vietnamese blood that was born in Tokyo, Japan. I would like to use my technical experience (at a manufacturer, partner, and with our customers) and creativity to help a company increase sales and build loyal, happy customers. Beyond Cisco, I keep up with many types of technology including enterprise hardware, software, applications, etc. Personally, I also follow consumer technology trends in PCs, tablets, phones, gaming, etc.
I’ve built and managed engineering teams from all over the world (from interns to CCIEs) for more than two decades and love building, supporting, empowering and developing teams of intelligent people.
Bringing things to the table:
Lead from the front
Mindful, Active listener
Customer Success Manager, Architect – IBM
(May 2021 – Current)
I joined the Cloud and Cognitive Solutions team to help IBM customers adopt and deploy their technology entitlements to maximize value. On a daily basis, I’m talking with different customer contacts from CXOs to Directors to Engineers and aligning with our internal sales teams (technical and pure sales) to ensure the customer is taken care of on all fronts. Though I focus on the IBM Cloud Paks for Multi-Cloud Management and Watson AIOps, I also am working on Red Hat OpenShift, Ansible, Maximo Visual Inspection, and general AI/ML use-cases.
Cisco Practice Manager – Sterling
(2020 – May 2021)
I was brought in based on my experience with Cisco to help achieve Gold status and grow the Cisco business. In my first 30 days, I helped organize the audit teams and we delivered (I led the entire audit and presales demo) a flawless performance with no action items (based on my 5 audits and what we’ve heard from the auditors, that was a new record). I am now helping them plan a delivery and presales structure along with go-to-market strategies in key markets.
Sr. Director of Professional Services, Gulf Coast – Presidio
I’m in charge of growing and developing the delivery team in all facets including: Delivery Excellence, Continuous Education, Soft Skills, Career Development, etc. I also work closely with customers to get feedback on the delivery process and provide pre-sales expertise as necessary (especially in accounts where I have prior relationships). P&L responsibilities for Gulf Coast delivery engineers.
Customer Sales Engineer, Collaboration, Enterprise South – Cisco
I provide sales and technical support focused around Collaboration including CUCM, Webex, and Contact Center to about 16 Enterprise customers in Houston, Austin, and San Antonio. Have been awarded a Connected Recognition award within my first 3 months for solving a tough customer problem at a large healthcare system. Cover large accounts like USAA, Baker Hughes, Conoco Phillips, and large healthcare providers in Houston.
Owner/Founder – The Technical Initiative
(2009 – Current)
The Technical Initiative is my own consulting company that’s been in business since 2009 (and was majority owner of Antero Solutions and equity partner of The Broadleaf Group which was acquired in 2014).
I have provided leadership and guidance to multiple companies that needed help growing their Cisco business. This included, but was not limited to, compensation and team structure discussions, vendor alignment and strategy, ISO 27001 consulting (preparing and executing a Phase 1 audit), training for new Vendor Management representatives, etc.
Acted as product/project manager for a development team that’s engaged in digital transformation for a rail services company. I worked with the customer, UX/UI designer and developers to ensure the product was on track with MVP due by July 2020. We’re utilizing MS Azure and Azure DevOps along with InVision and Zeplin for prototyping.
Additional details and work experience (founding Antero Solutions, being acquired by BLG, Getronics/Cisco TAC) available by request – hien34 at gmail dot com